What counts as an emergency
- Cool room down. Stock at risk. Time-sensitive.
- Commercial fridge or freezer failure. Display cases, walk-ins, blast chillers, ice machines that have stopped doing what they're supposed to do.
- AC breakdown during peak conditions. 35°C trading day with a full restaurant and the system off-line.
- Refrigerant or water leak. Visible refrigerant or condensate where it shouldn't be — both can escalate quickly.
- Electrical or controller fault. System throwing error codes, breaker tripping repeatedly, or refusing to start.
Response times
Same-day callouts from the Erina base are the default for emergencies called in during business hours. Drive times across the Central Coast run from minutes (Erina, Kincumber) to around 35 minutes (Mangrove Mountain at the rural edge of the service radius). Call early and the technician slot is more likely to be on the same day than the next.
What to do while you wait
- Don't open the cool room door. Every opening drops cold air out and pulls warm air in. A sealed cool room with stock at 2°C will hold below 5°C for several hours; the same room with the door opened every fifteen minutes can be in the food-safety danger zone in under an hour.
- Check the breaker on the relevant circuit. A tripped breaker is the cheapest possible cause. If it trips again immediately, stop and wait for the technician.
- Note any error codes. Take a photo of the controller display. It saves the technician fifteen minutes of diagnosis on arrival.
- Have a relocation plan for stock if the wait is long. A neighbouring business will often help in an emergency. The full stock-saving playbook is in the 2am cool room breakdown article.
What's on the van
Common parts for the most frequent faults — capacitors, contactors, thermostats, sensors, fan motors, drain pumps, common door seals, refrigerant in the licensed grades (handled under ARCtick AU 068 195). Diagnostic tools to read controller codes, measure refrigerant pressures, check electrical loads, and verify temperatures against an independent reference. Where a fault needs a part that isn't common, parts are sourced through Kirby and Actrol — usually next-day, sometimes same-day for the right urgency.
After-hours availability
Emergency callouts outside the standard 7am–5pm window are considered case-by-case. Some after-hours calls work, some don't. The honest answer is to call and ask — committing to 24/7 isn't something Freezetech Solutions promises if it can't guarantee it.
Cost transparency
A diagnostic visit fee is charged on emergency callouts and is explained on the call before the technician dispatches. If the work proceeds, the diagnostic fee is rolled into the repair quote. No surprise charges, no upsells, and the quote always lands before the spanner does. For more on what drives repair cost, read the breakdown or hit the contact page.